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Client Education

EDUCATE YOUR CLIENTS EASILY WITH THE HELP OF VISUAL AIDS

The 5 Star Pet Owner Program includes numerous visual materials to encourage clients to ask for more information, thus reducing the reliance on staff to sell or educate. Key areas of your practice will be chosen for these items to be displayed. We will provide a written report on where to place items in your practice. 
 

Clients only absorb approximately 20% of what you tell them, so it's important that you use as many aids as possible to enable clients to comfortably make a decision to purchase at the time you recommend a product or service.

Remember, when clients leave your practice they have already forgotten 80% of what you've told them. It's for this reason that it's so important you have enough point of sale material for a purchase to be made.

Do you really expect clients to 'come back later' when they've forgotten what you've recommended before they have even left the practice?